Is there maid service?
Yes - usually one service a week.

Are transfers provided?
We can arrange transfers. Please ask when making your booking. However this is a chargeable extra.

Can we go into the villa before 4 o'clock on arrival?
The official time for entry to your villa is 4 o'clock. If you arrive before 4 you are welcome to use the outside facilities, eg. pool and sunbeds but will not be able to get into the villa until it has been cleaned. Please remember that previous guests will still be in residence before 10am so no entry to the villa or its outside facilities will be allowed before that time.

What is in a welcome pack?
Basic essentials which usually include tea, coffee, water, juice, milk, bread, jam. Don’t rely on the pack to feed you for days – it is only basic essentials to last you until the local shop opens!

Can we stay in the villa later than the confirmed vacating time of 10am?
This is not possible as the villa will need to be cleaned and prepared for the next guest.
However if you have very special requirements for needing to stay in the villa after 10am then please ask our representative once at the villa.

Where do I pick up my villa keys?
Details regarding your key collection will be sent to you with your travel documents 10 – 14 days before departure.

Is there an iron and ironing board at the villa?
Generally all villas have iron and ironing boards.